Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ) - The Accessory Story (T.A.S)
General FAQs
Q: What products does The Accessory Story offer?
A: We offer a variety of accessories, including socks, sunglasses, belts, and jewelry, all at affordable prices.
Q: Are T.A.S products available only in India?
A: Yes, we currently ship only within India.
Q: How can I contact customer support?
A: You can reach us via email at support@tas.com or call us at +91-8287552297.
Jewelry FAQs
Q: What materials are used in T.A.S jewelry?
A: Our jewelry is crafted from high-quality, skin-safe materials to ensure durability and comfort.
Q: Does your jewelry come with a warranty?
A: Yes, we offer a 6-month warranty for manufacturing defects. For warranty claims, please contact our support team.
Q: How should I care for my T.A.S jewelry?
A: Avoid exposure to water, perfumes, and harsh chemicals. Store your jewelry in the provided box when not in use.
Sunglasses FAQs
Q: Are the sunglasses UV-protected?
A: Yes, all our sunglasses come with UV protection to shield your eyes from harmful rays.
Q: Do you offer replacement for damaged sunglasses?
A: Yes, we offer replacement for sunglasses with manufacturing defects or transit damage. An unboxing video is required to claim transit damage.
Q: How can I clean my sunglasses?
A: Use a soft microfiber cloth and avoid using abrasive cleaners to maintain the lens quality.
Socks FAQs
Q: What sizes are available in T.A.S socks?
A: Our socks are designed in universal sizes to fit most adults comfortably.
Q: Are your socks returnable?
A: For hygiene reasons, socks are non-returnable and non-refundable.
Q: What materials are used in your socks?
A: Our socks are made from premium cotton blends for maximum comfort and durability.
Belt FAQs
Q: What materials are T.A.S belts made of?
A: Our belts are crafted from high-quality materials, ensuring durability and a premium look.
Q: Can I adjust the size of the belts?
A: Yes, most of our belts are adjustable for a perfect fit.
Q: Are belts covered under warranty?
A: Yes, belts are covered under warranty for manufacturing defects.
Shipping & Returns FAQs
Q: Is shipping free?
A: Yes, we offer free shipping on all orders with no minimum cart value required.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking link via email or SMS.
Q: Can I return or exchange products?
A: Returns and exchanges are available for jewelry, sunglasses, and belts with manufacturing defects. Socks are not eligible for returns.
If you have any additional questions, feel free to contact us at support@tas.com or call +91-8287552297. We’re happy to assist!
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Order Cancellation by T.A.S
We reserve the right to cancel orders under the following circumstances:
- Stock Unavailability: If the product is out of stock or unavailable.
- Payment Issues: If there is a problem with your payment or verification of your details.
- Policy Violations: If the order violates any of our terms and conditions.
In such cases, we will notify you promptly, and a full refund will be initiated.
Non-Cancellable Items
Certain items cannot be canceled due to hygiene or personalization, including but not limited to:
- Socks.
- Customized or personalized items.
How to Request a Cancellation
- Email us at support@tas.com with the subject line "Order Cancellation Request."
- Provide your order number and reason for cancellation.
- Alternatively, call us at +91-8287552297 for immediate assistance.
Refund Timeline
- Refunds will be processed to your original payment method within 7-10 business days after the cancellation is confirmed.
If you have any queries regarding cancellations, feel free to contact us at support@tas.com or call +91-8287552297. We’re here to assist you!