RETURN - REFUND AND EXCHANGE POLICY

Refund & Exchange Policy - The Accessory Story (T.A.S)

At The Accessory Story (T.A.S), we are committed to delivering quality products and ensuring a smooth shopping experience. If you are not entirely satisfied with your purchase, here are the details of our refund and exchange policy.

Eligibility for Refund/Exchange

We accept returns or exchanges for the following product categories:

  1. Jewelry: Eligible for exchange or refund in case of manufacturing defects.
  2. Sunglasses: Eligible for exchange or refund in case of manufacturing defects or transit damage.
  3. Socks: Non-returnable and non-refundable due to hygiene reasons.
  4. Belts: Eligible for exchange or refund in case of manufacturing defects.

Conditions for Transit Damage Claims

  • An unboxing video is mandatory for any claims regarding transit damage.
  • The video must clearly show the package being opened and the damaged product inside.

Note: Claims without an unboxing video will not be considered for transit damage issues.

Steps to Initiate a Return/Exchange

  1. Contact Customer Support
    • Email: support@tas.com
    • Phone: +91-8287552297
      Reach out within 7 days of receiving the product.
  2. Share Necessary Details
    • Order number.
    • Description of the issue.
    • Photographs or the required unboxing video (for transit damage).
  3. Await Confirmation
    • Our team will review your request and provide further instructions.

Refund Process

  • Refunds will be processed to the original payment method within 7-10 business days after the returned item passes inspection.

Exchange Process

  • Approved exchanges will be shipped within 7-10 business days after receiving the returned product.

Shipping Costs

  • Return shipping costs are to be borne by the customer unless the issue is due to a manufacturing defect or incorrect product received.

Non-Eligibility

  • Returns or exchanges will not be accepted if:
    • The product shows signs of use, damage, or alterations not related to manufacturing defects.
    • The return request is made beyond the 7-day return window.
    • The product is in the non-returnable category (e.g., socks).

For any further queries, feel free to reach out to us at support@tas.com or call +91-8287552297. We value your trust and aim to provide a hassle-free shopping experience.